Crier April 2021 Featured HOA 

How to Click (Instead of Call) 311

By Jennifer Duval, HOA Board Co-President

Calling 3-1-1 used to be the best practice for reporting code issues, non-emergency problems, and neighborhood nuisances. But even 3-1-1 department leads will tell you that the “Our Dallas” app and the Dallas 3-1-1 website work much better. Recently the online reporting system was broadened to include homeless encampments and sites where speeding has become pervasive.

If you’re not yet aware of the Dallas 311 web page and the “Our Dallas” app, they are easy to access and use. And, since they automatically generate reports and assign the issues to city staff, they have a higher rate of address and completion (We on the board can attest that reporting online is more effective than calling 3-1-1!). 

A wide array of complaints and service requests and code compliance reports can be managed through both tools. Below is an example of reporting “speeding” as a complaint: 

Online: 

  • Go to Dallas 311 Service Request site. 
  • On the left-hand menu, scroll down to “Streets, Alleys, and Sidewalks” and click on it.
  • The “Streets, Alleys, and Sidewalks” menu will then open on the right. Scroll down to “Traffic – Speed Control” and click on it. 
  • When you click on “Traffic – Speed Control,” a drop-down menu will open. Click on the green “Request” button to make your complaint.

To Submit Your Report 

  • First indicate your location by clicking/tapping on the correct spot of the map or typing in an address. Then click the green “Next” button (for online) or tap the red “Confirm” button (for the app).
  • The next screen will show you a list of questions you are required to answer about the incident. There is also a prompt to upload a file if you happened to get a picture of the speeder. Attaching a file is optional. Click the green “Next” button (for online) or tap the blue “Continue” button (for the app).
  • Enter your contact information and click the green “Next” button (for online) or tap the blue “Submit” button (for the app).
  • Verify all your information is correct, then click the green “Submit” button (for online) or tap the blue “Submit Request” button (for the app).

Your request has been submitted! You should see a confirmation screen and, if you requested a follow up, it should occur at the specified time.

On the App:

  • Open your “Our Dallas” app. Tap on “Request.”
  • Scroll down to “Streets, Alleys, and Sidewalks” and tap it. It will take you to a new screen.
  • Scroll down to “Traffic – Speed Control.” It will take you to a new screen.
  • Tap the correct location of the incident on the map or type in a coordinating address. Tap the “confirm” button. A new screen will open.
  • Answer all the questions and upload a file or photo if desired (attaching a file or picture is optional). Tap the blue “Continue” button. A new screen will open.
  • Enter all of your contact information. Tap the blue “Continue” button for a new screen.
  • Tap the blue “Select Service” button to file your report. 

All done! You should see a confirmation screen indicating your report was successfully submitted. If you opted for a follow-up contact, it should occur within the specified time.

Speeding is just one of many reports you can make to the city using either the 311 site or the app. Indications from neighbors and city leaders are that reporting one of these ways is far more effective than calling or emailing due to the accountability and time management functions included in the website and the app.

Please email Jennifer_Duval@iCloud.com if you have any questions about either resource.

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